SurePing

Privacy Policy

Last updated:

1. Introduction

SurePing (“we”, “us”, “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our uptime monitoring service. Please read this policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

Information you provide

  • Account information: name, email address, and password when you register.
  • Billing information: payment details processed securely through PayPal. We do not store full payment card numbers on our servers.
  • Monitor configuration: URLs, IP addresses, ports, and other settings you configure for monitoring.
  • Alert contacts: email addresses, phone numbers, or webhook URLs you provide for receiving alerts.
  • Support communications: any information you provide when contacting our support team.

Information collected automatically

  • Usage data: pages visited, features used, and actions taken within the Service.
  • Device and browser information: browser type, operating system, device type, and screen resolution.
  • Log data: IP address, access times, and referring URLs.
  • Cookies and similar technologies: see our Cookie Policy for details.

3. Lawful Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

  • Contract: processing necessary to provide the Service you have subscribed to.
  • Legitimate interest: improving our Service, preventing fraud, and ensuring security.
  • Consent: where you have given explicit consent, such as for marketing emails or non-essential cookies.
  • Legal obligation: compliance with applicable laws and regulations.

4. How We Use Your Information

  • To operate, maintain, and provide the features of the Service.
  • To process transactions and send related information such as confirmations and invoices.
  • To send monitoring alerts and status notifications via your chosen alert channels.
  • To respond to your support requests and communications.
  • To monitor and analyse usage trends to improve the Service.
  • To detect, prevent, and address technical issues, fraud, or security breaches.
  • To comply with legal obligations.

5. Data Sharing and Third-Party Services

We do not sell your personal data. We share data only with trusted third-party services that help us operate the Service:

  • PayPal: payment processing. Subject to PayPal’s Privacy Policy.
  • Resend: transactional email delivery.
  • Twilio: SMS alert delivery.

These providers have access to your data only to perform specific tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

We may also disclose your data if required by law, regulation, legal process, or governmental request.

6. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS), hashed passwords, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

  • Account data: retained while your account is active. Deleted within 30 days of account deletion.
  • Monitoring data: historical uptime and response-time records are retained for the duration of your subscription plan’s data-retention window.
  • Billing records: retained for up to 7 years to comply with tax and accounting obligations.
  • Log data: retained for up to 90 days for security and debugging purposes.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the United Kingdom or European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or reliance on the recipient’s participation in an approved framework.

9. Your Rights (GDPR & UK Data Protection)

If you are in the EEA or UK, you have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure: request deletion of your personal data (“right to be forgotten”).
  • Restriction: request that we restrict the processing of your data.
  • Data portability: request a machine-readable copy of your data.
  • Objection: object to processing based on legitimate interests.
  • Withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

10. Cookies

We use cookies and similar technologies to operate the Service, remember your preferences, and understand how you interact with our platform. For full details on the cookies we use, their purposes, and how to manage them, please see our Cookie Policy.

11. Children’s Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected].